Our return policy

If you are not completely satisfied with your purchase we will gladly issue an exchange or web store credit within 15 days of the shipping date. All merchandise must be returned in unused condition with original tags attached.

Please email us at info@pennyroyaldesign.com within 15 days of original shipping with your order information if you wish to return your bags, and we will issue you a return authorization slip. Upon receipt of the return authorization slip, you will receive a store credit good for 1 year from issue date for the cost of the items. 

If you have a change of heart, orders must be cancelled within 24 hours.  

Please note, no returns will be accepted without prior authorization.

All sales are final on sale, markdown, discounted or custom order bags and any other special orders.

Still have questions? Please feel free to email us at info@pennyroyaldesign.com